Refund and Returns Policy

Last Updated: [25.06.2024]

At CodiCo, we strive to provide the best possible web development services to our clients. However, we understand that sometimes things don’t go as planned. This Refund and Returns Policy outlines the terms and conditions under which refunds and returns are provided for our services.

Eligibility for Refunds

Refunds are granted under the following circumstances:

• Service Not Delivered: If the agreed-upon services have not been delivered within the specified time frame and no alternative arrangements have been made.
• Project Cancellation: If the project is canceled by CodiCo before the completion of the agreed-upon milestones.
• Unsatisfactory Service: If the delivered services are deemed unsatisfactory, a refund may be considered after a thorough review.
  
  

Non-Refundable Situations

Refunds are not provided in the following situations:

• Change of Mind: If you decide not to use the services after they have been initiated or completed.
• Scope Changes: If there are changes to the project scope or requirements after the project has commenced.
• Third-Party Issues: If the issues are caused by third-party services or products integrated into the project.
  
  

Requesting a Refund

To request a refund, please follow these steps:

• Contact Us: Email us at info@codico.io within 14 days of the service delivery date, providing your project details and the reason for your refund request.
• Review Process: Our team will review your request and may ask for additional information or clarification.
• Decision: You will be notified of the decision within 7 business days. If approved, the refund will be processed within 14 business days.
  
  

Partial Refunds

In some cases, a partial refund may be granted if part of the service has been delivered satisfactorily. The amount will be determined based on the work completed and the reasons for the refund request. 

Returns Policy for Digital Products

As CodiCo primarily offers services, the concept of returns does not apply. However, for any digital products such as templates, plugins, or software purchased from CodiCo, returns or exchanges may be considered on a case-by-case basis if there are defects or issues preventing the product from functioning as intended.

Contact Us

If you have any questions or need further assistance with our Refund and Returns Policy, please contact us at info@codico.io. We are here to help and ensure you have a positive experience with CodiCo. 

Changes to This Policy

CodiCo reserves the right to modify this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed about our refund and returns procedures. 

Conclusion

Thank you for choosing CodiCo for your web development needs. We value your business and are committed to providing quality services and support. If you have any concerns or require assistance, please do not hesitate to reach out to our team.